German Language Customer Support Representative for Online Education
2 days ago
We are seeking a skilled German language customer support representative to join our online education team. This role is ideal for individuals who are passionate about education and technology, and have excellent communication skills.
Job DescriptionIn this role, you will be responsible for providing exceptional customer service to our German-speaking learners via phone, email, and chat. You will assist customers with inquiries related to our online courses, enrollment, and technical support on our EdTech platform.
- You will deliver outstanding customer service, resolving customer complaints and issues efficiently, and ensuring high levels of customer satisfaction.
- You will collaborate with internal teams to improve processes and address customer needs effectively.
- You will stay updated with product knowledge and industry trends to assist customers appropriately.
- Fluency in German and English, both written and spoken.
- Experience in customer service, especially in the education or tech industry, is preferred.
- Exceptional communication and interpersonal skills.
- Ability to troubleshoot and resolve issues in a clear and concise manner.
- Familiarity with customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- A passion for education and technology, with a commitment to helping learners succeed.
- Private health insurance
- Training and development opportunities
- Performance-based bonus
- Relocation package
- Free Greek lessons and other perks
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