German Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerService Full time
Customer Service Representative for Online Learning

We are seeking a skilled and passionate customer service representative to join our online learning team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences to German-speaking learners and educators.

  • Deliver high-quality customer support in German, addressing inquiries related to online courses, technical support, and account management.
  • Resolve customer issues and concerns promptly, ensuring a high level of satisfaction throughout the user experience.
  • Document customer interactions accurately and maintain organized records in our CRM system.
  • Collaborate with other departments to resolve complex inquiries and improve service delivery.
  • Stay updated on the latest EdTech trends, product offerings, and resources to provide accurate and relevant information to customers.
  • Engage proactively with customers through various communication channels, offering personalized support and recommendations.
  • Participate in continuous training and professional development to enhance skills and product knowledge.
Required Skills and Qualifications

To be successful in this role, you will require:

  • Fluency in German and strong English communication skills, both written and spoken.
  • Previous experience in customer service or a related field, especially within the education or technology sectors.
  • Excellent problem-solving skills with a focus on delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, able to connect effectively with a diverse range of users.
  • Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate customer records.
  • A genuine passion for learning and education, with a willingness to adapt and grow within the EdTech industry.
Benefits

As a valued member of our team, you can expect:

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • Additional salary paid twice yearly.
  • Fully paid training by certified instructors.

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