
German Customer Support Specialist
1 day ago
We are seeking a skilled and passionate customer service representative to join our online learning team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences to German-speaking learners and educators.
- Deliver high-quality customer support in German, addressing inquiries related to online courses, technical support, and account management.
- Resolve customer issues and concerns promptly, ensuring a high level of satisfaction throughout the user experience.
- Document customer interactions accurately and maintain organized records in our CRM system.
- Collaborate with other departments to resolve complex inquiries and improve service delivery.
- Stay updated on the latest EdTech trends, product offerings, and resources to provide accurate and relevant information to customers.
- Engage proactively with customers through various communication channels, offering personalized support and recommendations.
- Participate in continuous training and professional development to enhance skills and product knowledge.
To be successful in this role, you will require:
- Fluency in German and strong English communication skills, both written and spoken.
- Previous experience in customer service or a related field, especially within the education or technology sectors.
- Excellent problem-solving skills with a focus on delivering exceptional customer experiences.
- Strong communication and interpersonal skills, able to connect effectively with a diverse range of users.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine passion for learning and education, with a willingness to adapt and grow within the EdTech industry.
As a valued member of our team, you can expect:
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- Additional salary paid twice yearly.
- Fully paid training by certified instructors.
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