German Language Customer Service Representative
1 day ago
Are you passionate about literature and enjoy helping customers? We are looking for a German Speaking Customer Support representative to join our team.
Job DescriptionThis role will involve being the primary point of contact for our German-speaking customers, assisting them with inquiries related to our extensive selection of books and ensuring an exceptional shopping experience. You will provide high-quality customer support through various channels, including phone, email, and chat, in German.
Responsibilities- Provide high-quality customer service to our German-speaking customers.
- Assist customers with their inquiries related to book recommendations, orders, and shipping.
- Handle customer complaints and resolve issues promptly and professionally.
- Educate customers about our products and services to enhance their shopping experience.
- Maintain accurate records of customer interactions for service improvement.
To be successful in this role, you will need to have:
- Fluency in German (both spoken and written).
- Strong communication and interpersonal skills.
- Previous experience in customer service, preferably in a retail or online bookstore setting.
- A passion for books and a good understanding of the literary world.
- Ability to problem-solve and prioritize customer needs effectively.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
We offer a supportive and dynamic work environment, opportunities for professional growth and development, and a competitive salary package.
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