German Speaking Customer Service Representative
17 hours ago
Job Description
We are seeking a highly skilled and experienced German-speaking customer service representative to join our airline reservations team. As a key member of our team, you will be responsible for providing exceptional customer service to our customers in their native language.
Our ideal candidate is someone who has a passion for travel and delivering outstanding service to customers. You should have excellent communication skills, both written and spoken, with the ability to adapt to changing situations and manage multiple inquiries efficiently.
- Provide top-notch customer service in German, addressing inquiries related to flight bookings, changes, and cancellations.
- Assist customers with the reservation process, ensuring they have all necessary information for their travel plans.
- Handle booking issues and resolve complaints promptly, maintaining a professional demeanor at all times.
- Document customer interactions accurately in our systems to enhance service quality and efficiency.
- Stay informed about airline policies, flight schedules, and travel regulations to provide knowledgeable support.
- Collaborate with other departments to ensure a smooth travel experience for customers.
- Participate in ongoing training sessions to enhance your product knowledge and customer service skills.
Key Responsibilities:
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