German Speaking Customer Service Representative
14 hours ago
We are seeking a skilled German-speaking Customer Service Representative to join our team in the Grocery Delivery Services Department. This role involves providing exceptional assistance and support to customers, ensuring they have a smooth and pleasant shopping experience.
As a key member of our team, you will be responsible for handling customer inquiries related to their grocery orders, delivery status, and account management. You will also need to resolve customer issues promptly and effectively, maintaining a high level of satisfaction.
To excel in this role, you must possess fluency in German and proficiency in English (both written and spoken). Previous experience in customer service or retail, preferably in the grocery or e-commerce sector, is also highly valued.
You should have strong communication and interpersonal skills, as well as the ability to handle multiple tasks and work effectively in a fast-paced environment. Familiarity with customer service software and tools is also an asset.
Responsibilities- Provide expert assistance and support to German-speaking customers via phone, email, and chat.
- Assist customers with inquiries related to their grocery orders, delivery status, and account management.
- Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
- Keep detailed records of customer interactions and inquiries in the company's database.
- Collaborate with internal teams to address and resolve any operational issues.
- Stay updated on product offerings, promotions, and company policies to provide accurate information.
- Contribute to enhancing the overall customer experience through feedback and suggestions.
- Fluency in German and proficiency in English (both written and spoken).
- Previous experience in customer service or retail, preferably in the grocery or e-commerce sector.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work effectively in a fast-paced environment.
- Proficient in using customer service software and tools.
- Customer-oriented mindset with a passion for delivering outstanding service.
- Willingness to adapt to a dynamic work environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package (Flight to Athens, Transfer, and Hotel for the first 4 Weeks)
- Free Greek Lessons, Engagement Activities
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