German Speaking Customer Service Representative Wanted
10 hours ago
Experienced German-speaking customer service representatives sought to join a dynamic hotel reservations team. We are seeking highly skilled professionals to deliver exceptional customer experiences and drive business growth.
Job DescriptionThe ideal candidate will possess fluency in German and English, with excellent communication and interpersonal skills. Previous experience in customer service or hospitality is preferred but not required.
- Provide top-notch customer service to German-speaking clients regarding hotel reservations and inquiries.
- Assist customers with booking processes, modifications, and cancellations via phone, email, and chat.
- Resolve customer complaints and provide accurate information on hotel services and amenities.
- Maintain clear and detailed records of all customer interactions.
- Collaborate with other departments to ensure seamless service delivery.
To succeed in this role, you must have:
- Fluency in German and English (both written and spoken); additional languages are a bonus.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks effectively while maintaining attention to detail.
- Familiarity with reservation systems and customer service software.
- A customer-centric mindset with a commitment to excellence.
We offer a comprehensive benefits package including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package (Flight to Athens, Transfer and Hotel for the first 4 Weeks)
- Free Greek Lessons, Engagement Activities
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