Online Learning Support Specialist
24 hours ago
We are seeking a dedicated and multilingual customer service representative to join our team in the online learning sector. As a key member of our support team, you will play a vital role in providing exceptional customer experience to Spanish-speaking learners and educators.
Job Description:In this role, you will be responsible for assisting customers with their inquiries related to online learning platforms, courses, and educational tools. Your primary goal will be to ensure that our customers have a seamless and enriching experience, addressing any issues or concerns they may have in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer support in Spanish, addressing inquiries related to online learning platforms and educational resources.
- Assist customers with technical issues, course information, and account management to ensure their satisfaction.
- Maintain accurate records of customer interactions, documenting issues and resolutions in our CRM system.
- Collaborate with internal teams to resolve complex inquiries and improve overall customer experience.
- Stay informed about the latest educational trends, course offerings, and platform updates to provide current and relevant information to customers.
- Engage proactively with customers to understand their needs and provide tailored support.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities. Fluency in Spanish is essential, with a strong proficiency in English also being required. Previous experience in customer service, particularly within the education or technology sector, is highly desirable but not necessary.
Benefits:- A competitive performance-based bonus.
- A generous transportation allowance.
- A comprehensive private health care package.
- Two additional annual salaries.
- Fully paid training by certified instructors.
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