German Speaking Online Learning Support Specialist
1 day ago
Reimagining the world of online learning requires a deep understanding of the complexities involved. As a German-speaking Customer Service professional in this sector, you will be instrumental in providing seamless support to users navigating the intricacies of our platform.
Responsibilities- Deliver exceptional customer service through various communication channels, catering to the needs of German-speaking learners.
- Address inquiries related to online courses, technical issues, and user account management with precision and dedication.
- Assist users in navigating the online learning platform, ensuring their satisfaction and fostering a positive experience.
- Document and track customer interactions accurately for continuous improvement and growth.
- Collaborate with team members and other departments to resolve complex issues, promoting a culture of teamwork and cooperation.
- Stay informed about product features and educational trends to better assist customers and provide innovative solutions.
Requirements
- Fluency in German and proficiency in English (both spoken and written) are essential for success in this role.
- Previous experience in customer service or the EdTech/online learning industry is highly valued but not mandatory.
- Strong communication and interpersonal skills are necessary for building effective relationships with users and colleagues alike.
- The ability to work effectively in a fast-paced, dynamic environment is crucial for meeting the demands of this position.
- Proficiency in using customer service software and online resources is expected.
- Problem-solving skills with a focus on customer satisfaction are essential for delivering exceptional results.
- A genuine interest in education and technology is highly desirable.
Benefits
- Private Health Insurance for comprehensive protection.
- Training & Development opportunities to enhance your skills and knowledge.
- Performance Bonus for outstanding achievements.
- 2 Extra Salaries Per Year as a token of appreciation.
- Fully Paid Training to equip you with the necessary tools and expertise.
- Competitive Salary by Greek standards.
- Fully Paid Relocation Package including Flight to Athens, Transfer, and Hotel for the first 4 Weeks.
- Free Greek Lessons and Engagement Activities.
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