Stellar Support Specialist for E-Learning Projects
2 days ago
Patrique Mercier Recruitment is excited to offer a stimulating opportunity for a German Speaking Customer Service Representative in our Online Learning & EdTech Department. In this role, you will provide exceptional support to German-speaking customers navigating the world of online education and technology solutions.
Your expertise in customer service and understanding of educational platforms will help ensure a seamless user experience. If you are passionate about education and technology, we would love to have you on board.
Responsibilities- Deliver outstanding customer service to German-speaking clients through various communication channels, including email, chat, and phone.
- Assist users with inquiries related to courses, account setup, technical issues, and payment inquiries.
- Document customer interactions accurately in our system for efficient tracking and follow-up.
- Collaborate with internal teams to resolve customer issues and improve service efficiency.
- Stay informed about new educational products and features to offer clients the best possible solutions.
- Build and maintain positive relationships with customers while fostering a supportive learning environment.
- Fluency in German and English; knowledge of additional languages is an advantage.
- Experience in customer service, particularly in the education or tech industries, is preferred.
- Strong communication and interpersonal skills.
- Familiarity with CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Able to work independently and collaboratively in a team-oriented environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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