Stellar Support Specialist for E-Learning Projects

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
German Speaking Customer Service Representative Opportunity

Patrique Mercier Recruitment is excited to offer a stimulating opportunity for a German Speaking Customer Service Representative in our Online Learning & EdTech Department. In this role, you will provide exceptional support to German-speaking customers navigating the world of online education and technology solutions.

Your expertise in customer service and understanding of educational platforms will help ensure a seamless user experience. If you are passionate about education and technology, we would love to have you on board.

Responsibilities
  • Deliver outstanding customer service to German-speaking clients through various communication channels, including email, chat, and phone.
  • Assist users with inquiries related to courses, account setup, technical issues, and payment inquiries.
  • Document customer interactions accurately in our system for efficient tracking and follow-up.
  • Collaborate with internal teams to resolve customer issues and improve service efficiency.
  • Stay informed about new educational products and features to offer clients the best possible solutions.
  • Build and maintain positive relationships with customers while fostering a supportive learning environment.
Requirements
  • Fluency in German and English; knowledge of additional languages is an advantage.
  • Experience in customer service, particularly in the education or tech industries, is preferred.
  • Strong communication and interpersonal skills.
  • Familiarity with CRM systems and basic computer applications.
  • Detail-oriented with excellent organizational skills.
  • Able to work independently and collaboratively in a team-oriented environment.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Many Extras

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