Expert German Language Online Community Support Specialist
2 days ago
We are seeking a German-speaking content moderator to join our team. As a key member of our online community, you will be responsible for ensuring the quality and integrity of user experiences on our platform.
In this role, you will engage with German-speaking users through various communication channels, providing them with information about online content moderation policies and processes. You will work closely with our content moderation teams to resolve user issues effectively and promptly.
Key Responsibilities:
- Provide high-quality support to German-speaking users via multiple communication channels.
- Collaborate with content moderation teams to resolve user issues efficiently.
- Maintain accurate records of customer interactions in our CRM system.
- Participate in ongoing training to stay updated on best practices in online content moderation.
Requirements:
- Fluency in German (written and spoken) is essential.
- Strong understanding of online content moderation and community guidelines.
- Previous experience in customer support or a related field is a plus.
- Excellent communication and interpersonal skills.
- A proactive team player with a positive attitude.
- Strong problem-solving capabilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining high-quality support.
Benefits:
- Private Health Insurance
- Training & Development Opportunities
- Performance-Based Bonus
- Extra Salaries Per Year Fully Paid Training
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and other perks
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