Cybersecurity Specialist – German Language Expertise

23 hours ago

Athens, Attica, Greece beBeeCybersecurity Full time
Job Title: Cybersecurity Specialist – German Language Expertise

This is an exciting opportunity to join a team of cybersecurity professionals as a German-speaking expert. As a key member of our customer support team, you will play a vital role in helping customers stay safe online by providing technical assistance and troubleshooting skills.

The ideal candidate will have excellent communication skills in both German and English, with the ability to convey complex technical information in a clear and concise manner. You will also possess strong problem-solving skills, empathy, and a passion for delivering exceptional customer service.

In this role, you will be responsible for communicating with customers via phone, chat, and email, ensuring full functionality of antivirus protection, and troubleshooting technical issues using your analytical skills. Additionally, you will track and follow cases to ensure they are closed in an efficient and timely manner, maintain high customer satisfaction, and represent a major brand with professionalism and integrity.

As a valued member of our team, you will receive comprehensive training from certified instructors, enjoy competitive compensation, and benefit from various employee perks and discounts. This is an excellent opportunity to advance your career, develop strong experience and skills, and work for a multinational company that fosters diversity and offers equal opportunities to all.

Key Responsibilities:
  • Provide technical assistance and support to customers via phone, chat, and email
  • Ensure full functionality of antivirus protection
  • Troubleshoot technical issues using analytical skills
  • Track and follow cases to ensure efficient closure
  • Maintain high customer satisfaction and represent a major brand with professionalism and integrity

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