Online Learning Support Specialist
1 day ago
Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a dedicated and passionate customer service professional who can support and engage with Spanish-speaking users, helping them navigate and maximize their experience with innovative educational technologies.
Job DescriptionThis role offers the chance to provide exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries related to online learning platforms and educational resources.
- Provide high-quality support to customers, ensuring timely resolutions to their issues.
- Assist users with account setup, content navigation, and troubleshooting technical issues.
- Promote new features and resources to enhance user engagement and satisfaction.
Key Responsibilities:
- Handle customer complaints with professionalism and empathy.
- Collaborate with internal teams to facilitate seamless onboarding of new users.
- Document all customer interactions accurately and contribute feedback for continuous improvement.
To succeed in this role, you will need:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly within the education or EdTech sector.
- Strong communication and interpersonal skills.
- Ability to troubleshoot technical issues and guide users effectively.
- Proficiency in customer service software and Microsoft Office applications.
We offer a competitive compensation package that includes:
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and discounts
Our company is dedicated to providing exceptional customer experiences and supporting the growth of our team members. We value diversity, equity, and inclusion and strive to create a welcoming environment for all employees.
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