Online Business Tech Support

1 day ago


Athens, Attica, Greece beBeeTechnical Full time
Technical Support Specialist - Danish Speaking

Patrique Mercier Recruitment Nordic is thrilled to announce an exciting opportunity for a Technical Support Specialist to provide exceptional technical assistance to Danish-speaking clients who operate online businesses.

Key Responsibilities:
  • Deliver high-quality technical support to Danish-speaking customers through phone, email, and chat.
  • Troubleshoot and resolve a range of technical issues related to online business platforms.
  • Assist customers by providing clear instructions and actionable solutions to enhance their online operations.
  • Document all customer interactions and resolutions accurately in the support system.
  • Collaborate with team members to share knowledge and improve service delivery.
  • Identify trends in customer issues and work with product teams to suggest enhancements.
Requirements:
  • Fluency in Danish (both spoken and written) is essential, along with a good command of English.
  • Prior experience in technical support or in a related IT role is highly desirable.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, with a strong focus on customer support.
  • Able to work effectively in a collaborative environment.
  • Familiarity with customer support software or CRM tools is a plus.
  • A genuine interest in technology and supporting online businesses is a must.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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