Tech Support Representative for German-Speaking Clients
1 day ago
Are you a skilled and customer-focused professional looking to take your tech support career to the next level? We have an exciting opportunity for a Tech Support Representative to join our team, working directly with German-speaking clients.
About the RoleThis is a fantastic chance to leverage your technical expertise and passion for delivering exceptional customer service. As a Tech Support Representative, you will be responsible for providing timely and effective solutions to our clients' inquiries, ensuring their complete satisfaction.
Key Responsibilities- Deliver top-notch support to German-speaking clients via phone, email, and chat channels.
- Address customer concerns and resolve issues efficiently to maintain high levels of satisfaction.
- Maintain in-depth knowledge of our products and services to provide accurate information to clients.
- Log customer interactions meticulously in our CRM system for accurate tracking.
- Collaborate with team members to develop and implement strategies for enhancing customer experience.
- Participate in ongoing training sessions to stay up-to-date with the latest skills and technologies.
- Fluent in German, both written and spoken; English proficiency required.
- Excellent communication skills with a strong focus on customer service excellence.
- Able to multitask and remain composed in a dynamic work environment.
- Strong analytical and problem-solving skills.
- Previous experience in tech support or related fields advantageous.
- Proficient in using CRM systems and other customer support tools.
- A positive attitude, adaptability, and eagerness to learn and grow.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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