German Speaking Cloud Support Specialist
1 day ago
Be the face of our SaaS and cloud computing support team in Athens, Greece.
We are seeking a highly skilled German-speaking Customer Support Representative to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional support to our German-speaking clients, ensuring they have a seamless experience with our services.
Key Responsibilities:- Handle customer inquiries regarding our SaaS and cloud computing solutions.
- Provide timely troubleshooting and support for software-related issues.
- Document client interactions and maintain an organized record of customer issues.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Educate clients on product features, enhancements, and updates.
- Gather client feedback to help inform product development and improvements.
Requirements
- Fluency in German and proficiency in English; additional language skills are a plus.
- Experience in customer support or technical support, preferably in a SaaS or cloud computing environment.
- Strong problem-solving skills and a customer-centric mindset.
- Excellent communication skills, both verbal and written.
- Aptitude for learning new technologies and adapting to evolving software solutions.
- Ability to work collaboratively as part of a team and independently when necessary.
- Strong organizational skills and attention to detail.
Benefits
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