German Speaking Music Support Expert

1 day ago

Athens, Attica, Greece beBeeCustomerSupport Full time
German Speaking Customer Support Representative for Music Streaming Platform

We are seeking a skilled German-speaking customer support representative to join our team. As a key member of the music streaming platform department, you will be responsible for delivering exceptional customer support to clients through phone, email, and chat.

Key Responsibilities:
  • Provide top-notch support to German-speaking clients using the music streaming platform.
  • Assist customers with inquiries related to account management, subscription details, and troubleshooting technical issues.
  • Effectively resolve customer concerns to ensure a seamless streaming experience.
  • Document customer interactions and maintain accurate records of issues and resolutions.
  • Collaborate with the product and technical teams to address complex client issues and enhance service delivery.
  • Educate customers about platform features, new releases, and best practices for usage.
  • Collect customer feedback to contribute to ongoing improvements in service quality and user experience.
Requirements:
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, particularly within the tech or entertainment industry, is preferred.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Problem-solving capabilities and the ability to handle client issues efficiently.
  • Familiarity with CRM systems and standard office applications.
  • Detail-oriented and able to work well under pressure.
  • Willingness to work flexible hours, including evenings and weekends as needed.
Benefits:
  • Private health insurance
  • Training & development opportunities
  • Performance-based bonuses
  • Relocation package (flight, transfer, and hotel)
  • Free Greek lessons and other perks

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