Tech Leader Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeSlovak Full time
Job Title:
Tech Leader Customer Support Specialist

Job Overview:
  • As a Tech Leader customer support specialist, you will be the first point of contact for customers who need assistance with our products and services.
We are looking for someone who is passionate about technology and has excellent communication skills. As a member of our team, you will be responsible for resolving customer issues in a timely and efficient manner.

TP Greece connects customers with the world's top brands for more than 30 years. With a team of over employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos - providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

Key Responsibilities:
  • Communicate effectively with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
Requirements:
  • Fluency in Slovak
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What We Offer:
  • Complete relocation support to help you ease your transition to Greece (flight tickets expenses, hotel accommodation, house searching process at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Advance Your Career:

By joining our team, you will have the opportunity to develop strong experience and skills while representing one of the biggest brands worldwide.

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