Tech Leader Customer Service Representative
23 hours ago
As a Danish customer expert, you will be the main point of contact for customers in Denmark. Your primary responsibility will be to provide exceptional customer service, ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Key responsibilities include communicating with customers via phone, email, and chat, tracking and following up on cases to ensure timely resolution, maintaining high customer satisfaction, and providing troubleshooting support for mobile devices and hardware-related issues.
Additionally, you will assist customers in managing and securing their accounts and passwords, escalate unresolved cases to 2nd level support interaction experts, and maintain high customer satisfaction ratings.
Requirements:- Fluency in Danish
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Complete relocation support, including flight tickets and accommodation expenses covered
- Competitive monthly salary and annual bonuses
- Referral program with attractive incentives
- Healthcare benefits and discounts
- Full training by certified instructors
- Professional growth and development opportunities
- State-of-the-art premises with relaxing break areas
- Work for a Great Place to Work-certified company that fosters diversity
This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the world's leading brands. Join our team and take the first step towards a fulfilling and exciting career
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