Czech Speaking Customer Service Representative for Tech Industry
1 day ago
Unlock Your Career Potential as a Czech-speaking Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Czech-speaking Customer Service Representative. This exciting opportunity allows you to work in a fast-paced environment while supporting a leading tech brand.
Job Description:This is an exceptional chance for you to provide outstanding customer service and address inquiries from Czech-speaking clients, all while experiencing the rich history and culture of Athens. If you are passionate about technology and dedicated to delivering excellent customer service, this position is perfect for you.
Responsibilities:- Provide Exceptional Customer Support: Offer top-notch support to Czech-speaking clients through various channels, including phone, email, and chat.
- Respond Promptly to Inquiries: Respond quickly to customer queries and resolve issues effectively to ensure a high level of satisfaction.
- Maintain Product Knowledge: Develop and maintain a thorough understanding of the company's products and services to provide accurate assistance.
- Document Customer Interactions: Document all customer interactions in the CRM system for accurate tracking.
- Collaborate with Team Members: Work collaboratively with team members to enhance service quality and customer experience.
- Engage in Ongoing Training: Participate in ongoing training sessions to keep skills updated and improve service delivery.
- Language Proficiency: Fluency in Czech, both written and spoken; proficiency in English is required.
- Excellent Communication Skills: Excellent communication skills, with a strong focus on customer service.
- Teamwork and Adaptability: Ability to work effectively in a team and independently in a fast-paced environment.
- Problem-Solving Skills: Strong problem-solving skills and attention to detail.
- Previous Experience: Previous experience in customer service, especially in the tech industry, is an advantage.
- CRM Systems Familiarity: Familiarity with CRM systems and customer support tools.
- Positive Attitude: A positive attitude, eagerness to learn, and a willingness to adapt to new challenges.
- Relocation Package: Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional Growth: Professional growth & development opportunities.
- Competitive Salary: Competitive monthly salary + 2 extra salaries per year.
- Healthcare Benefits: Healthcare benefits and numerous other discounts.
- Training Opportunities: Fully paid training by certified instructors.
- Work Environment: State of the art premises, providing a great working environment with relaxing break areas.
- Community Initiatives: Special events as well as community & social responsibility initiatives.
- Referral Program: Referral Program: Bring your friends and receive great bonuses
- Language Courses: Free Greek language courses.
- Great Place to Work: Work for a Great Place to Work-Certified Company.
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