Czech Speaking Customer Service Representative
1 day ago
Are you passionate about delivering exceptional customer support and ensuring the safety of families? Patrique Mercier Recruitment ES is excited to offer an incredible opportunity for a Czech Speaking Customer Support representative for our Home Security & Alarm Systems Department.
This role involves assisting Czech-speaking customers with their inquiries related to home security and alarm systems, providing them with the support and knowledge they need to ensure their safety. We are looking for compassionate and knowledgeable individuals who want to make a real difference in creating a safer world.
Your Responsibilities- Deliver top-notch customer support to Czech-speaking clients via various communication channels, such as phone, email, or chat.
- Assist customers with questions regarding home security and alarm systems, addressing concerns and offering solutions that meet their needs.
- Maintain accurate records of customer interactions in our CRM system to ensure seamless communication and issue resolution.
- Collaborate with team members to meet service objectives and enhance customer satisfaction, leading to increased loyalty and retention.
- Participate in training sessions to stay updated on products and industry trends, ensuring you have the necessary expertise to provide effective support.
Requirements
- Fluency in Czech (written and spoken) is essential for this role. Your nationality and native language should be clearly stated in your application.
- A strong commitment to delivering high-quality customer service is crucial for success in this position.
- Previous experience in customer support or technical support is advantageous but not mandatory; we're open to candidates with transferable skills.
- Excellent communication and interpersonal skills are necessary for building trust with customers and colleagues alike.
- A proactive team player willing to assist others is a must-have in this dynamic environment.
- Strong problem-solving skills and attention to detail will enable you to resolve issues efficiently and effectively.
- An interest in home security and alarm systems is a plus, but not required.
Benefits
We offer a comprehensive benefits package, including private health insurance, opportunities for training and development, a performance bonus, extra salaries per year, fully paid relocation package, free Greek lessons, and discounts on various services.
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