Czech Speaking Customer Service Representative
1 day ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to Czech-speaking customers through various communication channels.
Your primary objective will be to deliver a high level of customer satisfaction by resolving issues efficiently and professionally. You will also be responsible for documenting customer interactions accurately and maintaining comprehensive records in our CRM system.
Key Responsibilities:- Provide exceptional customer support to Czech-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to products, orders, returns, and payment processes.
- Resolve customer complaints effectively and maintain a positive customer experience.
- Document customer interactions accurately and maintain detailed records in our CRM system.
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably within an e-commerce or retail environment.
- Strong communication and interpersonal skills.
- Ability to troubleshoot issues and provide effective solutions.
- Competitive salary and performance-based bonuses.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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