Business Support Specialist

21 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time

Help Customers Succeed with Exceptional Support

About Us:

We're a fast-growing technology company dedicated to making digital signage accessible to businesses worldwide.

Our innovative solution has empowered over 160,000 screens across various industries, from restaurants and retail stores to schools, stadiums, and conference halls.

As we continue to drive growth, we're seeking curious and smart individuals to join our support team.

About the Role:

Do you have a passion for technology and a commitment to delivering outstanding customer service?

As a Customer Support Associate, you'll work closely with customers, respond to their inquiries, and guide product usage and troubleshooting through our online ticketing system.

Our ideal candidate should be available to work on shifts Monday through Friday (10:00-18:00 or 18:00-02:00) to support all our customers worldwide.

90% of inquiries come from the US, Canada, and the rest of the world.

What You Will Be Doing:
  • Handling incoming phone calls, messages, and emails from customers.
  • Providing information and assistance on products & features, such as billing and sales questions.
  • Troubleshooting basic technical issues and offering solutions to customer inquiries.
  • Processing warranty claims, repairs, and replacements.
  • Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
  • Offering product recommendations based on customer needs and preferences.
  • Maintaining high customer satisfaction through professional and courteous communication.
Requirements
  • Excellent writing and verbal communication skills in English (C1 level).
  • Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
  • Ability to handle unexpected changes and customer concerns with professionalism.
  • A genuine desire to help customers and a commitment to providing excellent service.
  • Experience in customer support or technical support roles will be appreciated.
  • Available to work on shifts Monday through Friday (10:00-18:00 or 18:00-02:00).
Benefits
  • Competitive salary.
  • Company-wide bonus scheme and a great stock option plan.
  • Recognized as a Best Workplace.
  • Hybrid Work From Home policy.
  • Office gym, nutritionist, and meal vouchers.
  • Individual training budget for professional development.
  • Private medical insurance plan.
  • Flexible working arrangements.
  • Commuting expenses.
  • Equal opportunity and workplace diversity.

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