Support Specialist for Educational Platforms
1 day ago
The Customer Service Representative will be responsible for providing exceptional support to our French-speaking customers as they navigate through our educational platforms and resources. This role involves addressing customer inquiries, resolving issues promptly, and ensuring a positive user experience.
Key Responsibilities:- Provide high-quality customer support in French, assisting users with inquiries about online courses, platform navigation, and account management.
- Resolve customer complaints and issues effectively, ensuring a positive user experience.
- Document and maintain accurate records of customer interactions and feedback for continuous improvement.
- Collaborate with cross-functional teams to address technical queries and product-related issues as needed.
To be successful in this role, you should possess:
- Fluency in French and strong communication skills in English, both written and spoken.
- Previous experience in customer service, particularly in the education or technology sectors, is preferred.
- Strong problem-solving capabilities with a customer-centric approach.
- Excellent verbal and written communication skills to engage effectively with users.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
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