Media Streaming Platform Customer Support Representative
1 day ago
German Speaking Help Desk Specialist
">We are seeking a skilled and experienced German speaking help desk specialist to join our team. In this exciting opportunity, you will provide top-tier customer support to german speaking clients of media streaming platforms.
">As a Help Desk Specialist, you will be instrumental in delivering exceptional support through various channels (phone, email, chat). You will diagnose and troubleshoot technical issues, guiding users through solutions in a friendly and efficient manner.
">You will educate customers on platform features, ensuring they maximize their usage of the service. Additionally, you will maintain detailed records of customer interactions and resolutions within the CRM platform. You will collaborate with technical and product teams to escalate and resolve complex issues as needed. Furthermore, you will engage in continuous learning to stay updated on industry trends and service improvements.
">Requirements:
- Fluency in both German and English, with excellent verbal and written communication skills.
- Proven experience in customer service or help desk roles; familiarity with media streaming services is a plus.
- Strong problem-solving abilities with a keen attention to detail.
- Technical aptitude and eagerness to learn new technologies.
- Ability to manage and prioritize multiple tasks in a fast-moving environment.
- Customer-focused mindset with a commitment to delivering a positive experience.
- Proactive attitude and strong teamwork skills.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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