Streaming Service Customer Support Representative
1 day ago
Immerse yourself in the world of online entertainment and become a customer service representative for our streaming service department. This role is perfect for individuals who are passionate about providing exceptional support to subscribers.
Responsibilities- Deliver outstanding customer service through phone, email, and chat communications regarding the streaming service.
- Assist customers with inquiries related to subscriptions, account management, and technical support for the platform.
- Guide users through troubleshooting processes and provide effective solutions to enhance their viewing experience.
- Handle customer feedback and complaints promptly and professionally, ensuring a positive resolution.
- Collaborate with internal teams to provide accurate information regarding content updates, promotions, and service enhancements.
- Stay informed about the latest trends in online streaming and the platform's offerings to assist customers effectively.
- Document all customer interactions accurately and keep organized records for service improvement.
- Fluency in French and English, both written and spoken.
- Experience in customer service, particularly in the entertainment or technology sector is a plus.
- Strong communication skills and a customer-focused attitude.
- Problem-solving abilities with the capacity to handle technical inquiries.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with exceptional organizational skills.
- A genuine passion for streaming services and entertainment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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