Streaming TV Customer Support Representative

13 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Customer Support Representative - Italian Language

We are seeking a highly motivated and experienced Customer Support Representative to join our team in the vibrant world of streaming TV and movie services. This is an exciting opportunity to provide exceptional customer service to Italian-speaking customers, assist with inquiries regarding streaming services, account management, and content availability.

In this role, you will be responsible for assisting customers with their viewing experiences, ensuring that they have a seamless and enjoyable experience. Your passion for entertainment and dedication to customer satisfaction will shine as you help users navigate their viewing options.

The ideal candidate will have a strong background in customer support, preferably in the entertainment or streaming industry. You will possess excellent communication and problem-solving skills, with the ability to multitask and work collaboratively within a team.

Key Responsibilities:

  • Provide exceptional customer service to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot issues related to account access, streaming quality, and content availability.
  • Educate customers on service features, subscription plans, and troubleshooting tips.
  • Document all customer interactions accurately in the ticketing system.
  • Collaborate with technical teams to escalate and resolve complex issues.
  • Contribute to improving customer satisfaction through feedback and suggestions.

Requirements:

  • Fluency in Italian and English, both written and spoken.
  • Experience in customer support, preferably in the entertainment or streaming industry.
  • Strong communication and problem-solving skills.
  • Detail-oriented with the ability to multitask.
  • Familiarity with streaming platforms and technology is a plus.
  • Ability to work collaboratively within a team.
  • Passion for TV shows, movies, and the entertainment industry.
  • Positive attitude with a willingness to provide outstanding service.

Benefits:

  • Training & Development Opportunities.
  • Performance Bonus.
  • Competitive Salary by Greek standards.
  • Relocation Package within EU (flight to Athens, transfer, and hotel for the first 2 weeks).

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