Streaming TV Customer Service Agent

24 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time

We are seeking a highly skilled and enthusiastic individual to join our Streaming TV & Movie Services Department as a Customer Support Representative. This role is ideal for those who are passionate about entertainment and delivering exceptional customer experiences.

Key Responsibilities:
  • Provide top-notch customer support to Portuguese-speaking clients via phone, email, and chat regarding streaming TV and movie services.
  • Assist customers with inquiries related to subscriptions, content access, streaming issues, and technical support.
  • Effectively resolve customer complaints and issues to ensure a high-quality viewing experience.
  • Document customer interactions accurately and follow up on any outstanding queries or problems.
  • Collaborate with internal teams to address customer needs and improve the service delivery process.
  • Keep customers informed about new content releases, features, and troubleshooting tips.
  • Gather customer feedback to contribute to continuous improvement initiatives in service quality and user experience.
Requirements:
  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in the entertainment or streaming industry.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks in a fast-paced environment while remaining detail-oriented.
  • Proficiency with customer support software and standard office applications.
  • Strong analytical and problem-solving skills.
  • Willingness to work flexible hours, including weekends and evenings as required.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

As a valued member of our team, you will have opportunities to grow professionally and personally. We offer a dynamic work environment that encourages creativity, collaboration, and innovation.

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