Streaming TV Customer Experience Specialist

1 day ago


Athens, Attica, Greece beBeeSupport Full time
Customer Support Representative for Streaming TV & Movie Services Department

We are seeking a dedicated individual to join our team as a Customer Support Representative for our Streaming TV & Movie Services Department.

As a key member of our customer support team, you will be responsible for providing exceptional support to Flemish-speaking clients regarding streaming TV and movie services via phone, email, and chat.

  • Provide timely and effective solutions to customer inquiries, issues, and complaints.
  • Assist customers with account-related matters, subscription details, content availability, and technical troubleshooting.
  • Maintain accurate records of customer interactions and follow up on unresolved issues.
  • Collaborate with internal teams to improve service delivery and address customer needs effectively.
Requirements
  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer-facing roles, preferably in the entertainment or technology sector.
  • Excellent communication skills with a customer-centric approach and enthusiasm for technology.
  • Strong problem-solving skills and ability to work well under pressure.
  • Proficiency in using customer support software and standard office applications.
  • Detail-oriented with the ability to multitask effectively.
  • Flexibility to work flexible hours, including evenings and weekends as necessary.
Benefits
  • Private health insurance
  • Training and development opportunities
  • Performance bonus
  • Relocation package (flight, transfer, and hotel)
  • Free Greek lessons and discounts


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