Streaming TV and Movie Service Expert
1 day ago
Excellence in customer service is a key factor in delivering top-notch streaming TV and movie services. As a German Speaking Customer Support representative, you will be the first point of contact for customers seeking assistance with their streaming experience.
Responsibilities- Deliver exceptional support via phone, email, and chat for streaming TV and movie services in German.
- Assist customers with inquiries, troubleshooting, and resolving issues related to their streaming experience.
- Provide education on features and functionalities of the streaming platform.
- Handle customer complaints professionally and offer effective solutions.
- Document customer interactions accurately and maintain records for quality assurance.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Fluency in German (spoken and written) is mandatory.
- Strong communication skills and ability to engage with customers effectively.
- Experience in customer service, preferably within the entertainment or technology sector.
- Excellent problem-solving abilities and dedication to providing a positive customer experience.
- A genuine interest in streaming TV and movie services.
- Positive attitude with a collaborative spirit to work within a team.
- Familiarity with customer service tools and platforms is an advantage.
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- Two Extra Salaries Per Year
- Fully Paid Training Program
- Competitive Salary
- Fully Paid Relocation Package
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