Streaming Service Support Specialist
1 day ago
Are you passionate about delivering exceptional customer service and helping others navigate the world of streaming? We're seeking a talented individual to join our team as a German Speaking Customer Service Representative. In this role, you will be responsible for providing outstanding support to our German-speaking clients through various channels.
Responsibilities- Customer Service Expertise: Deliver personalized support to customers via phone, email, and live chat, ensuring their streaming experience is seamless and enjoyable.
- Subscription Support: Assist customers with inquiries related to subscriptions, content availability, account management, and technical support.
- Troubleshooting Specialist: Guide users on how to use the streaming service effectively, including troubleshooting streaming issues and providing solutions.
- Complaint Resolution: Handle customer complaints and feedback professionally, aiming to enhance customer satisfaction and retention.
- Collaboration: Work closely with technical teams to escalate and resolve complex customer issues promptly.
- Knowledge Management: Maintain an up-to-date knowledge of the streaming platform, including new releases and features.
- Documentation: Document all customer interactions accurately for quality assurance and improvement purposes.
- Language Proficiency: Fluency in German and English, both written and spoken.
- Experience: Previous experience in customer service, particularly in the entertainment or technology sector, is preferred.
- Communication Skills: Exceptional communication skills and a customer-oriented mindset.
- Problem-Solving Abilities: Strong problem-solving abilities with a focus on delivering effective solutions.
- Technical Skills: Proficiency in customer service software and Microsoft Office applications.
- Organizational Skills: Detail-oriented with excellent organizational skills.
- Passion: A passion for streaming services and knowledge of current entertainment trends is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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