Streaming Customer Support Specialist
1 day ago
We are seeking an enthusiastic customer service representative to support a major streaming platform. This role comes with the incredible benefit of paid relocation, allowing you to immerse yourself in a new culture and environment while engaging in a fulfilling career.
In this position, you will assist customers with inquiries and issues related to the streaming service, ensuring an exceptional experience for users. Your excellent communication and problem-solving skills will enable you to effectively address customer concerns and provide top-notch support.
Responsibilities:- Customer Support: Provide prompt and professional support to customers through various communication channels, including phone, email, and live chat.
- Issue Resolution: Efficiently address customer inquiries and resolve issues to ensure a high level of satisfaction.
- Knowledge Base: Maintain an in-depth understanding of the streaming platform and its features to assist users effectively.
- Documentation: Document customer interactions and feedback accurately in the company's CRM system.
- Team Collaboration: Collaborate with team members to enhance service quality and improve customer experiences.
- Languages: Fluency in Norwegian, both written and spoken; proficiency in English is required.
- Skills: Excellent communication and customer service skills with a friendly demeanor. Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Experience: Previous experience in customer service, particularly related to tech or streaming, is preferred.
- Paid Relocation: Fully paid relocation package (flight, transfer, and hotel) to support your move to a new location.
- Training and Development: Opportunities for training and development to enhance your skills and knowledge.
- Performance Bonus: Performance-based bonus structure to recognize your achievements.
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