Video Streaming Support Specialist
1 day ago
We are seeking a skilled Slovenian Video Streaming Support Specialist to join our team. As a key member of our support unit, you will be responsible for providing top-notch assistance to Slovenian-speaking customers who use our video streaming services.
Responsibilities- Provide exceptional customer service via phone, email, and chat.
- Troubleshoot and resolve technical issues in a timely manner to ensure customer satisfaction.
- Educate customers on navigating the platform and utilizing its features effectively.
- Ensure accurate documentation of customer interactions in our CRM system.
- Collaborate with technical teams to address and escalate complex issues as needed.
- Engage in continuous training to stay informed about product updates and enhance your support skills.
- Contribute valuable insights to help improve customer experiences and service processes.
This is an excellent opportunity to work in a cutting-edge tech environment while immersing yourself in a city rich in history and culture.
Requirements- Fluency in Slovenian and English, both written and spoken.
- Strong customer service skills with a dedication to assisting customers.
- Previous experience in customer support or technical support is an advantage.
- Proficient in troubleshooting technical issues with a solutions-oriented mindset.
- Excellent communication skills, showcasing a friendly and approachable personality.
- A proactive interest in learning new technologies and adapting to evolving processes.
- Able to thrive in a fast-paced environment and adjust to changing demands.
We offer a range of benefits, including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- G Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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