Finnish Speaking Video Streaming Support Specialist
1 day ago
Seeking a dedicated Finnish-speaking video streaming support specialist to join our team. As a key member, you will provide top-notch customer service and technical support to ensure an exceptional viewing experience.
Key Responsibilities:- Offer expert-level support to Finnish-speaking customers through various channels, including phone, email, and chat.
- Troubleshoot and resolve technical issues related to video streaming promptly and effectively.
- Guide customers on utilizing the platform and its features to enhance their experience.
- Maintain accurate records of customer interactions and issues within the CRM system.
- Collaborate with technical teams to escalate and resolve complex inquiries.
- Participate in ongoing training sessions to stay current with product updates and improve support skills.
- Provide valuable feedback to management to enhance customer service processes and overall user experience.
- Fluency in Finnish and English, both written and spoken.
- Strong customer service orientation and passion for assisting others.
- Previous experience in customer support or technical support is preferred.
- Ability to troubleshoot technical problems efficiently and accurately.
- Excellent verbal and written communication skills, coupled with a friendly demeanor.
- Proactive attitude towards learning new technologies and improving processes.
- Capability to thrive in a fast-paced work environment and adapt to changing needs.
- Familiarity with video streaming platforms is advantageous.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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