Finnish Speaking Support Specialist
1 day ago
Customer Service Representative Opportunity
">We are seeking a highly skilled and customer-focused individual to join our Online Streaming Service Department as a Finnish-speaking Customer Service Representative.
This role involves delivering exceptional customer service to Finnish-speaking clients through various communication channels, including phone, email, and chat.
- Key Responsibilities:
- Deliver exceptional customer service to Finnish-speaking clients.
- Assist customers with inquiries related to account management, content access, and subscription services.
- Provide troubleshooting support and resolve technical issues related to streaming services.
- Communicate effectively with customers to ensure a clear understanding of services and promotional offers.
- Document customer interactions and maintain accurate records for service improvement purposes.
- Stay updated on the latest content offerings and platform features to assist clients effectively.
- Collaborate with team members to enhance the overall customer experience and satisfaction.
To be successful in this role, you will need to possess the following skills and qualifications:
- Fluency in Finnish and English, both written and spoken.
- Experience in customer service, preferably in digital entertainment or technology.
- Strong communication skills and a customer-oriented approach.
- Problem-solving skills with the ability to troubleshoot customer inquiries efficiently.
- Familiarity with online streaming services and digital media is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
As a valued member of our team, you can expect a range of benefits, including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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