Finnish Language Customer Support Specialist
1 day ago
We are seeking a skilled Finnish Language Customer Support Specialist to join our team. This role is perfect for individuals who have a passion for delivering exceptional customer service and are fluent in Finnish.
About the RoleThis position involves providing top-notch support to Finnish-speaking clients regarding transportation services through various communication channels including phone, email, and chat. You will be responsible for resolving customer complaints and providing effective solutions to enhance customer satisfaction.
Key Responsibilities- Provide exceptional customer support to Finnish-speaking clients regarding transportation services.
- Assist customers with inquiries related to bookings, service options, and policies.
- Resolve customer complaints and provide effective solutions to enhance customer satisfaction.
- Maintain accurate records of customer interactions and ensure timely follow-ups on outstanding issues.
To succeed in this role, you must have:
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, particularly in the transportation sector is preferred.
- Strong communication and interpersonal skills with a focus on providing excellent customer service.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Familiarity with CRM software and standard office applications.
- Competitive Salary
- Ongoing Training and Development
- Performance Bonus
- Relocation Package
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