Nordic Languages Customer Support Specialist
1 day ago
We are seeking a dedicated Nordic Languages Customer Support Specialist to join our team in Athens, Greece.
Job DescriptionNordic Languages Customer Support Specialist
This is an exciting opportunity for individuals fluent in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) to provide exceptional customer service and support to our international client base.
You will be the primary point of contact for customers primarily communicating in Nordic languages via phone, email, and live chat.
Your responsibilities will include:
- Providing accurate information regarding products and services to enhance customer satisfaction
- Resolving customer issues promptly and efficiently, working towards first-contact resolution
- Maintaining detailed records of customer interactions within our CRM system
- Collaborating with team members to improve service quality and customer experience
- Participating in training and continuous learning to stay updated on product knowledge and support techniques
To succeed in this role, you must possess:
- Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) as well as English
- Experience in customer service is preferred but not essential; a positive attitude and willingness to learn are key
- Strong communication skills and a customer-centric approach
- Ability to work efficiently in a fast-paced environment while paying attention to detail
- Excellent problem-solving abilities and a proactive mindset
- Team player with the ability to work independently
- Willingness to relocate to Athens, Greece, and embrace a new cultural experience
As a valued member of our team, you can expect:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
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