Media Streaming Customer Support Representative
1 day ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for German-speaking customers, providing top-notch support and assistance with their inquiries related to media streaming services.
Responsibilities:
- Provide exceptional customer service to German-speaking users via phone, email, and chat for media streaming platforms.
- Troubleshoot and resolve user issues related to account management, technical problems, and service inquiries.
- Guide customers through platform features and functionalities, enhancing their overall user experience.
- Document customer interactions and issues accurately in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve more complex issues.
- Engage in ongoing training to improve your knowledge of media streaming technologies and customer service techniques.
Requirements:
- Fluency in German and English, both written and spoken.
- Strong customer service skills with a focus on delivering quality support.
- Technical aptitude and problem-solving skills to address customer inquiries effectively.
- Prior experience in help desk or customer support roles is preferred.
- Familiarity with media streaming platforms and technologies is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a willingness to learn and grow in a supportive team environment.
Benefits:
- Private health insurance
- Training & development opportunities
- Performance bonus
- Two extra salaries per year
- Fully paid relocation package
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