Streaming Services Customer Support Specialist
1 day ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative in the Online Streaming Service Department.
This role involves providing exceptional service to Polish-speaking customers, addressing their inquiries and concerns, and resolving issues efficiently. You will work closely with technical teams to resolve complex service-related problems and stay updated on the latest trends in streaming services and entertainment.
To succeed in this position, you should possess excellent communication and interpersonal skills, fluency in Polish and English, and previous experience in customer service, preferably within the entertainment or technology sector.
- Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Assist customers with account setups, subscription management, and troubleshooting streaming-related issues.
- Offer information on content availability, features, and promotions.
- Resolve customer complaints efficiently while maintaining professionalism and empathy.
- Document customer interactions accurately within the CRM system.
- Coordinate with technical teams to resolve complex service-related issues.
Requirements:
- Fluency in Polish and English, both written and spoken.
- Previous experience in customer service, preferably within the entertainment or technology sector.
- Strong communication and interpersonal skills.
- Ability to troubleshoot issues and provide effective resolutions under pressure.
- Proficient in using customer service tools and Microsoft Office Suite.
- Detail-oriented with strong organizational and multitasking abilities.
- A passion for streaming services and knowledge of current media trends.
Benefits:
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