Athens Customer Service Specialist

7 days ago

Athens, Attica, Greece Cross Border Talents Full time

We are seeking a skilled and motivated Spanish Customer Support Agent to join our team in Athens, Greece. The ideal candidate will have excellent communication skills, a strong passion for customer service, and the ability to work effectively in a fast-paced environment.

About Us:

Cross Border Talents is a leading provider of customer support services for international brands. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued.

Job Description:

The successful candidate will be responsible for providing friendly and efficient customer support to Spanish-speaking clients through various channels, including phone, email, and chat. They will also be required to identify, troubleshoot, and resolve customer issues promptly, ensuring a high level of satisfaction.

Key Responsibilities:
  • Customer Engagement: Offer exceptional customer service to Spanish-speaking clients.
  • Issue Resolution: Identify and resolve customer issues promptly.
  • Product Expertise: Acquire in-depth knowledge of our products and services.
  • Record Keeping: Document customer interactions and resolutions accurately.
  • Feedback and Improvement: Share customer insights to enhance support processes.
Requirements:
  • Language Skills: Native or fluent in Spanish (written and spoken). Good command of English is essential for internal communication.
  • Experience: Prior experience in customer service or a related field is beneficial but not required.
  • Technical Proficiency: Basic computer skills and familiarity with customer service software or CRM systems.
  • Communication Abilities: Excellent verbal and written communication skills.
  • Problem-Solving: Strong ability to think quickly and provide effective solutions.
  • Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed.
What We Offer:
  • Competitive Compensation: A salary package of €25,000 - €35,000 per year, depending on experience.
  • Career Development: Opportunities for growth and advancement within the company.
  • Extensive Training: Comprehensive training programs to equip you with the skills and knowledge for success.
  • Modern Work Environment: Work from our state-of-the-art office in the vibrant city of Athens.
  • Cultural Experience: Experience life in Athens, a city renowned for its rich cultural heritage and modern living.

Athens is a unique blend of history, culture, and modern living. From its ancient monuments and bustling markets to its beautiful beaches and dynamic nightlife, Athens offers something for everyone. If you are passionate about customer service and excited to start a new chapter in Athens, we encourage you to apply.

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