Customer Service Representative

1 month ago


Athens, Attica, Greece JL Talent Partners Full time
Customer Support Specialist, Spanish Speaker

We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Athens. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email, ensuring a seamless and satisfying experience.

Key Responsibilities:

  • Provide accurate and timely support to customers on a range of issues, using your excellent communication and problem-solving skills.
  • Utilize your knowledge of customer service procedures to resolve customer concerns and create a positive experience.
  • Work collaboratively with our team to ensure that customer queries are resolved efficiently and effectively.
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.

What We Offer:

  • A competitive salary package, including meal and transport allowances.
  • Health coverage and private health care.
  • Relocation support package for candidates outside Greece.
  • The opportunity to work from home.

Requirements:

  • Spanish C2 level.
  • English B2 level.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • EU citizenship or Greek residence.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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