Customer Experience Manager

2 weeks ago

Athens, Attica, Greece beBeeLeadership Full time
Call Center Supervisor

We are seeking a motivated and experienced Call Center Supervisor to lead our inbound call center operations and ensure optimal performance.

  • Manage a team of 4-5 Team Leaders and approximately 70 Contact Center Representatives.
  • Monitor and analyze KPIs to ensure the team meets or exceeds performance goals.
  • Deliver training and identify development needs to enhance team skills and efficiency.
  • Supervise daily schedules and allocate resources effectively to ensure smooth operations.
  • Conduct regular quality monitoring, provide constructive feedback, and ensure high levels of customer satisfaction.
  • Prepare detailed reports on performance, highlighting insights, risks, and areas for improvement.
  • Ensure compliance with company policies and procedures in all customer interactions.

Requirements:

  • Bachelor's degree (AEI/TEI).
  • Proven experience in a similar supervisory role.
  • Strong leadership, organizational, and team management skills.
  • Results-oriented mindset with excellent communication and negotiation abilities.
  • Proficiency in English and advanced computer skills (Microsoft Office).
  • Familiarity with call center software and tools is a plus.
  • Completed military obligations (for male candidates).

What We Offer:

  • A competitive salary package that recognizes your valuable contributions.
  • Performance-based bonuses to reward your achievements.
  • Private health insurance for your well-being.
  • Excellent opportunities for career advancement within a dynamic and modern work environment.
  • Continuous training and professional development programs to help you reach your full potential.

Apply now if you're a driven professional looking to make an impact.

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