Digital Customer Experience Expert

2 days ago

Athens, Attica, Greece beBeeCare Full time
Customer Success Role

The primary objective of this Customer Success position is to guarantee a seamless experience for customers using our platform. This involves proactively identifying and addressing potential concerns, ensuring customers receive consistent and high-quality service.

Key Responsibilities:

  • Customer Health Monitoring – Oversee internal indicators to ensure customers are receiving consistent and high-quality service.
  • Issues prioritization & resolution – Assist customers with inquiries, troubleshooting, and ensuring they have a seamless experience with our platform.
  • Onboarding & Training – Lead onboarding sessions and product training to help customers maximize the value of our solution.
  • Cross-Team Coordination – Work closely with product, development, and data teams to escalate and resolve any internal roadblocks impacting customers.

Requirements

  • Fluency in English (additional languages are a plus)
  • Experience in Customer Support/Success ideally in digital or technology services
  • Strong problem-solving and troubleshooting skills with a customer-first mindset.
  • Excellent communication skills – you can explain complex topics clearly and effectively.
  • A proactive approach – you take initiative to ensure customers receive the best experience possible.
  • Organizational skills and the ability to collaborate across teams.

What will make you stand out:

  • Experience in a SaaS or similar technology services company
  • Strong spreadsheet skills , being data savvy
  • Experience with Ticket/Service management software

Benefits Package

  • Private health insurance plan both in Greece and abroad
  • Hybrid work, working remote - while meeting your team twice per week
  • Monthly lunch allowance benefits
  • Birthday day-off
  • Financial support for post-graduation studies, education and seminars
  • Windows or Mac user, either way, we will supply you with what you need
  • Modern workspace with free coffee, fruits and team lunches
  • Company-sponsored social events & activities

Learn more about our opportunities.

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