Exceptional Customer Experience Specialist
1 day ago
We are seeking a skilled and dedicated Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering a memorable experience.
Job Description
- Key Responsibilities:
- Manage inbound calls or video calls to address customer inquiries and concerns.
- Identify and assess customers' needs to provide tailored solutions and achieve satisfaction.
- Built sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and call-handling quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements
- Essential Qualifications:
- Proven customer support experience or experience as a client service representative.
- Fluent in Portuguese.
- Good level of English.
- Strong focus on customer needs and understanding of how customers can behave.
- Strong communication, problem-solving, and active listening skills.
- Strong written skills.
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.
What We Offer
- Benefits:
- Full relocation support, including flights, accommodation, and transportation.
- Indefinite contract.
- Competitive remuneration package.
- 10% monthly performance bonus.
- Daily meal voucher.
- Private health insurance and dental care.
- Opportunities for international career growth.
- Employee events.
- Free gym and well-being activities.
Our Values
We appreciate your passion for delivering exceptional customer experiences and your commitment to our values of recognition, integrity, unity, and commitment. We welcome applicants from diverse backgrounds who share our enthusiasm for creating a positive impact.
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