Customer Experience Specialist
1 day ago
Job Overview:
- Experience Level: Junior
- Total Years of Experience: 0-5
- Job Languages: Swedish
- Job Posting Schema: Yes
We are seeking an enthusiastic and skilled Customer Experience Specialist to join our team. The primary focus of this role is to provide exceptional customer service, ensuring a seamless experience for clients through various communication channels.
- Be the primary point of contact for customer inquiries and requests.
- Utilize phone calls, emails, and chats to provide timely and effective solutions.
- Support clients with daily queries and consult on best practices related to their business needs.
- Respond to customer inquiries about new and existing services, as well as complaints, in a professional manner.
- Resolve issues efficiently and effectively, striving for excellence in every interaction.
- Meet both personal goals and team targets, promoting increased product usage and customer loyalty.
- Fluency in Swedish.
- Excellent command of English, both written and spoken.
- Previous experience in a customer support role is desirable.
- An interest in digital banking and payment solutions is a plus.
- Exceptional communication and soft skills, as well as a problem-solving mentality.
- Tech savvy and learning agility.
- A genuine sense of ownership and unbreakable team spirit.
- Complete relocation support to Greece, including flight tickets and accommodation assistance.
- Competitive monthly salary and performance-based bonuses.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- Healthcare benefits and discounts on various products and services.
- State-of-the-art work environment with modern facilities and equipment.
- The chance to work with a multinational company that values diversity and promotes equal opportunities.
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