Strategic Customer Experience Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Customer Experience Analyst Role">

We are seeking an experienced Customer Experience Analyst to join our Insights team. As a key member of this team, you will play a pivotal role in providing clarity and insights into the shopping experience of customers across multiple markets, devices, platforms, and languages.

The successful candidate will be responsible for designing and conducting quantitative research across the customer journey, working closely with stakeholders to design research and understand their insights needs, analyzing feedback, interpreting findings, and coming up with recommendations based on data.

Additionally, you will prepare relevant reports and present findings to senior management and other teams on a continuous and ad-hoc basis. Your expertise will be invaluable in identifying customer needs and advocating for those internally to improve customer experience.

Key responsibilities include:

  • Designing and conducting quantitative research across the customer journey
  • Working with stakeholders to design research and understand their insights' needs
  • Analyzing feedback, including free text using available tools
  • Interpreting findings and coming up with recommendations based on data
  • Preparing relevant reports and presenting findings to senior management & other teams
  • Identifying customer needs and advocating for those internally
Requirements
  • 4+ years of experience as researcher or analyst in customer/user/market research, preferably in tech/e-commerce industry/consulting
  • BSc in an analytical discipline or behavioral science (MSc would be an advantage)
  • Proven record of data analysis skills: experience of gathering, organizing, and analyzing
  • Proven record of preparing reports with clear findings that encourage audience/stakeholders to take action
  • Experience of stakeholder management (internally or externally) and of presenting to senior management and/or teams/clients
  • Knowledge of survey platforms and Excel/Google sheets
  • Ability to work independently
  • Excellent attention to detail
  • Problem-solving skills: Ability to work both with structured and unstructured problems/projects
  • Hunger to learn and always striving to improve
  • Ability to work with deadlines
  • Exceptional interpersonal skills
  • Fluency in English is a must
Benefits
  • Health Benefits - Through partners, we offer a private health insurance plan
  • Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores, or supermarkets across Greece
  • Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility
  • Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station
  • Team activities - We also like to schedule company/department/team activities and events outside the office space
  • Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games
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