Key Account Specialist for Tourist Sector in Greece

3 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

We are looking for a motivated Key Account Specialist to join our Cross Border Talents team in the tourist sector in Greece. As a representative of a top hospitality brand, you will be responsible for delivering exceptional customer service and building strong relationships with clients.

Job Description:
  • You will be handling consumer inquiries and questions raised through free phone lines, ensuring accurate data input and maintaining a high level of customer satisfaction.
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements:

  • High School Diploma or Higher
  • Native/Fluent French; C2
  • Good level of English, C1;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

This role is an excellent opportunity to develop your career as a customer service professional while experiencing the Greek culture. The estimated annual salary for this position is around €25,000 - €35,000 depending on experience, with benefits including relocation assistance, visa sponsorship, and ongoing training and development opportunities.

We value diversity and inclusion and are committed to creating a work environment that is welcoming and inclusive for all employees. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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