Dating App Support Specialist

2 days ago

Athens, Attica, Greece beBeeGermanSpeaking Full time

Customer Support Representative

Patrique Mercier Recruitment is excited to offer a unique opportunity for a German Speaking Customer Support Representative in our Dating & Social Networking Apps Department.

Job Description

You will provide outstanding support to German-speaking users as they navigate our platforms. You will be responsible for assisting them with inquiries, resolving issues, and ensuring a positive user experience in the exciting world of online dating and social networking.

Responsibilities
  • Provide top-notch customer support to German-speaking users via phone, email, and live chat.
  • Assist users with app-related inquiries, account management, and troubleshooting issues.
  • Resolve customer complaints and provide timely solutions to enhance user satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to relay user feedback and contribute to product improvements.
  • Stay informed about industry trends and the latest updates to our dating and social networking apps.
Required Skills and Qualifications
  • Fluency in German and English; proficiency in additional languages is a plus.
  • Experience in customer support, preferably within technology or mobile app environments.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on user satisfaction.
  • Familiarity with CRM systems and standard office software.
  • A genuine interest in dating and social networking applications.
  • A positive attitude and team-oriented approach to working.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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