German Speaking App Support Specialist
2 days ago
Purpose
Customer Support Representative for Dating AppsWe are seeking an accomplished customer support specialist to provide top-notch assistance to our users of dating and social networking applications. As a key member of our team, you will be responsible for delivering exceptional service, resolving queries, and ensuring a positive experience on our platforms.
Responsibilities
- Provide Customer Service: Assist users with account issues, app functionalities, and questions regarding safety and privacy via email, chat, and phone.
- Solve Problems: Resolve customer complaints and feedback efficiently and with empathy.
- Guide Users: Document customer interactions accurately for continuous service improvement and collaborate with cross-functional teams to enhance user experience.
Requirements
- Language Skills: Fluency in German (both written and spoken) is required.
- Communication Skills: Strong communication skills and a friendly, approachable demeanor are necessary.
- Experience: Previous experience in customer service, particularly in tech or app support, is preferred.
- Problem-Solving Skills: Ability to solve problems effectively and with a customer-centric mindset.
- Teamwork: Willingness to work in a team-oriented, fast-paced environment.
- Tools: Experience with customer support software and tools is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Relocation Package
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