Customer Support Specialist with Sports Enthusiasm
2 weeks ago
Are you passionate about sports and providing exceptional customer service?
About the RoleWe are seeking a Customer Support Representative to join our team, where your love for sports will shine. As a key member of our customer support team, you will engage with customers via calls, chats, messages, and emails, ensuring their satisfaction and resolving their queries effectively.
Your Responsibilities:- Respond promptly and professionally to incoming customer interactions (calls, chats, messages, emails).
- Identify and assess customer needs to provide tailored solutions and build strong, sustainable relationships.
- Deliver accurate, valid, and complete information using the right tools and methods.
- Meet personal and team performance targets, including case handling quotas.
- Maintain detailed records of customer interactions and process accounts/documentation efficiently.
- Follow established communication guidelines and company policies to ensure exceptional service delivery.
A Day in the Life:
You will work Monday to Friday from 09:00 to 20:00. We offer a hybrid and remote work model, allowing you to choose the environment that suits you best.
Why Join Us?At Cross Border Talents, we believe in blending passion with professionalism. Our unique perks include access to an on-site gym and rooftop cinema overlooking the Acropolis. We offer a dynamic work environment where you can thrive and grow.
Selection Process:- Application Submission
- Application Validation
- Initial Call
- Online Assessments
- First Interview
- Client Interview (if required)
- Job Offer
- Onboarding & Start
To be eligible, applicants must have one of the following:
- EU ID
- Refugee certificate from Ukraine (issued after March 2022)
- Residence card
Note: Relocation support is not provided. International candidates must be willing to relocate at their own expense.
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