Subscription Support Specialist
2 days ago
As a key player in our Subscription-Based Services Department, you will be responsible for delivering exceptional customer support to our French-speaking clients.
Job Responsibilities:- Respond promptly and effectively to customer inquiries via phone, email, and chat.
- Provide clear and concise information about our subscription plans, features, and benefits.
- Resolve customer complaints in a timely manner while ensuring their satisfaction.
- Educate customers on how to manage their accounts and subscriptions.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with team members to enhance the overall customer experience and service delivery.
Requirements:
- Fluent in both spoken and written French is essential.
- Strong communication and interpersonal skills are required.
- Previous experience in customer-facing roles is preferred.
- Excellent problem-solving abilities with a focus on customer satisfaction are necessary.
- Able to work in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude and willingness to collaborate with the team.
- Familiarity with subscription-based services is beneficial.
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus Scheme
- Extra Salaries Paid Annually
- Fully Funded Training Program
- Competitive Salary Package
- Fully Funded Relocation Package (flight, transfer, and hotel)
Our company offers a dynamic and supportive work environment that encourages growth and development. We prioritize customer satisfaction and strive to deliver exceptional service standards.
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